AI Rankings / Customer support platforms
The customer support platforms AI recommends most
Zendesk is recommended in 71% of AI answers about customer support platforms. Measured from 256 answers by ChatGPT, Claude, Google AI Mode and Perplexity between 6 Oct 2026 and 13 Oct 2026. Updated daily.
256
AI answers · 7 days
10
questions asked daily
20
brands ranked
4
AI engines
| # | Brand | Recommended in | ChatGPT | Claude | AI Mode | Perplexity | Picked first |
|---|---|---|---|---|---|---|---|
| 1 | Zendesk | 71% | 80% | 76% | 69% | 61% | 77× |
| 2 | Help Scout | 68% | 74% | 73% | 50% | 77% | 51× |
| 3 | Freshdesk | 58% | 59% | 77% | 50% | 47% | 53× |
| 4 | Intercom | 57% | 78% | 63% | 53% | 40% | 93× |
| 5 | Zoho Desk | 39% | 24% | 46% | 33% | 47% | 19× |
| 6 | HubSpot | 39% | 35% | 49% | 44% | 26% | 6× |
| 7 | Gorgias | 27% | 43% | 23% | 21% | 27% | 28× |
| 8 | Front | 20% | 17% | 29% | 11% | 20% | 4× |
| 9 | Salesforce | 17% | 17% | 23% | 7% | 20% | 1× |
| 10 | Fin | 14% | 20% | 16% | 16% | 9% | 12× |
| 11 | Hiver | 14% | 9% | 23% | 11% | 10% | 1× |
| 12 | Tidio | 14% | 7% | 33% | 6% | 7% | 0× |
| 13 | Ada | 8% | 9% | 13% | 6% | 4% | 1× |
| 14 | Re:amaze | 8% | 4% | 19% | 1% | 6% | 0× |
| 15 | Missive | 7% | 9% | 11% | 6% | 4% | 0× |
| 16 | tawk.to | 6% | 7% | 3% | 4% | 10% | 2× |
| 17 | Crisp | 6% | 7% | 11% | 3% | 3% | 1× |
| 18 | Jira | 5% | 4% | 9% | 1% | 7% | 0× |
| 19 | Freshchat | 5% | 2% | 10% | 6% | 1% | 0× |
| 20 | Sierra | 5% | 9% | 11% | 0% | 0% | 0× |
Engine by engine
Which customer support platform does ChatGPT recommend?
- 1. Zendesk80%
- 2. Intercom78%
- 3. Help Scout74%
Which customer support platform does Claude recommend?
- 1. Freshdesk77%
- 2. Zendesk76%
- 3. Help Scout73%
Which customer support platform does Google AI Mode recommend?
- 1. Zendesk69%
- 2. Intercom53%
- 3. Help Scout50%
Which customer support platform does Perplexity recommend?
- 1. Help Scout77%
- 2. Zendesk61%
- 3. Freshdesk47%
The questions we ask
Each is asked every day on all four engines. None names a brand, so no answer starts with a favourite.
- What is the best help desk software for a small business?
- What is the best AI customer service chatbot for a SaaS company?
- What is the best shared inbox tool for customer support?
- What is the best customer support software for an ecommerce store?
- What are the best customer support platforms in 2026?
- Which customer support platform do you recommend for a small business?
- Compare the top customer support platforms and their pricing.
- What customer support platform has the best free plan?
- What should a SaaS company use for live chat and customer support?
- How do companies use AI agents to answer customer support questions?
How the rankings work
- Every day we ask ChatGPT, Claude, Google AI Mode and Perplexity the questions buyers ask when choosing software, through the same interfaces people use, with web search on.
- Only neutral questions count. “What is the best CRM for a small team?” does; “Is HubSpot worth it?” does not, because the question already picked a brand.
- A brand counts as recommended when the answer puts it forward as an option. Tools named in passing, such as an integration or a review site, are not counted.
- The share is the percentage of answers that recommend the brand, over the last 7 days. Product lines are counted under their brand (HubSpot CRM is HubSpot).
- AI answers vary from day to day. A few points of difference between two brands is noise; tens of points is not.
Selling a customer support platform?
See every AI answer about customer support platforms that leaves you out, which competitors they recommend instead, and what to publish to change it. NeverDrafts tracks the questions your buyers ask on ChatGPT, Claude, Google AI Mode and Perplexity every day.
Start monitoring