AI Rankings / Customer.io
How AI recommends Customer.io
Customer.io is recommended in 2% of AI answers about newsletter platforms, ranking #17 of 20. Measured from ChatGPT, Claude, Google AI Mode and Perplexity answers between 24 Sept 2026 and 30 Sept 2026.
#17
newsletter platforms
2%
answers recommending
1×
picked first · 7 days
1
category
Newsletter platforms
Full ranking →#17 of 20: recommended in 5 of 238 answers, at an average position of 5.4.
ChatGPT
2%
Claude
5%
AI Mode
0%
Perplexity
2%
Ranked alongside Beehiiv, Substack, ConvertKit, Ghost, MailerLite.
How the rankings work
- Every day we ask ChatGPT, Claude, Google AI Mode and Perplexity the questions buyers ask when choosing software, through the same interfaces people use, with web search on.
- Only neutral questions count. “What is the best CRM for a small team?” does; “Is HubSpot worth it?” does not, because the question already picked a brand.
- A brand counts as recommended when the answer puts it forward as an option. Tools named in passing, such as an integration or a review site, are not counted.
- The share is the percentage of answers that recommend the brand, over the last 7 days. Product lines are counted under their brand (HubSpot CRM is HubSpot).
- AI answers vary from day to day. A few points of difference between two brands is noise; tens of points is not.
Work at Customer.io?
See every AI answer behind these numbers — which questions recommend Customer.io, which leave it out, and who gets recommended instead. NeverDrafts tracks it daily across ChatGPT, Claude, Google AI Mode and Perplexity.
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