AI Rankings / Intercom

How AI recommends Intercom

Intercom is recommended in 63% of AI answers about customer support platforms, ranking #3 of 20. Measured from ChatGPT, Claude, Google AI Mode and Perplexity answers between 24 Sept 2026 and 26 Sept 2026.

#3 of 20: recommended in 30 of 48 answers, at an average position of 1.5.

Ranked alongside Help Scout, HubSpot, Zendesk, Freshdesk, Zoho Desk.

How the rankings work

• Every day we ask ChatGPT, Claude, Google AI Mode and Perplexity the questions buyers ask when choosing software, through the same interfaces people use, with web search on.
• Only neutral questions count. “What is the best CRM for a small team?” does; “Is HubSpot worth it?” does not, because the question already picked a brand.
• A brand counts as recommended when the answer puts it forward as an option. Tools named in passing, such as an integration or a review site, are not counted.
• The share is the percentage of answers that recommend the brand, over the last 7 days. Product lines are counted under their brand (HubSpot CRM is HubSpot).
• AI answers vary from day to day. A few points of difference between two brands is noise; tens of points is not.